About SohoDecor
Started in 2003, SohoDecor.com has become one of the largest Christmas ornaments and garden decoration stores on the Internet. The spring and summer collections, provide the most complete line of garden decor accessories will meet your unique and creative ideas to impress your visitors. Our winter collection, of Christmas ornaments, mostly hand painted on metal, will give your Christmas tree a new look that you can't find anywhere else on the market.

Our products are designed by a group of artists who are dedicated to creating Christmas ornaments and garden decor and have been for a decade. Our top-rated service, offers you the easiest and most enjoyable way to shop with SohoDecor.com

Purchasing method
We accept Visa, MasterCard and American Express credit cards through Yahoo Secure Merchant Services. However, if you prefer not to place order on the Internet, we also accept personal checks, money orders or casher's checks. Please Click on the links below to download the purchase order form in PDF format. Print and fill it out, fax it to us at 562-690-2531 with your detailed Item Code, Quantities and Contact Information, we will contact you to verify the information and confirm the shipping charge to process your order.
You can also call us during normal business hours to place an order.

Purchase Order Form (PDF Format)

Security
All orders and credit card information are accepted over a secure environment. SohoDecor.com uses Secure Sockets Layer (SSL) encryption, is widely accepted as the most secure technology available. Please be very careful when you type in your Billing Street Address, Zip Code and the Security Code on the back, our Address Verify System will match if the information is the same as the credit card billing address. It takes extra time for us to verify with you again either by e-mailing you or calling you to get your written authorization back if it does not match.

Customer order information, i.e. Bill To and Ship To addresses, credit card information and phone numbers, are used to process the order only. No unsolicited mailings or phone calls will be made. If you are uncomfortable providing your phone number, please enter 555-555-5555 in the phone number field. Customer e-mail addresses are used to send shipment updates and seasonal updates and sale information only.

Order Processing
After you've completed your order, please print a copy and keep it for your records. This print-out will contain your order number, necessary when corresponding with us regarding your order. Your will receive an automatic e-mail with shipping confirmation when your order has shipped.

Shipping Rate
We use FedEx Home Delivery Service & USPS (or ground service for commercial delivery) as our Standard Shipping methods, FedEx Express 2nd Day Air as our Express Shipping method.  The Shipping rates for express shipping method are automatically calculated in real time by the total weight of products and destination zip code. Below are our shipping rate for Ground Shipping Rate:

**If an incorrect shipping charge is calculated, we reserve the right to adjust the total amount of your order to reflect the true shipping charges. 

Shipping Info
We try our best to ship your order as early as possible. Orders will be shipped within 3~4 business days.  We usually collect all the orders at 8:00 PM and try our best to pack those orders at night and get ready for the FedEx driver to pickup the next day. However, for some items that need special final touch, there may be an additional time of up to a maximum 2 days before it is shipped, that's why some orders may experience the maximum of 4 days lead time.  If you need to have your package arrive on any special day, Please note that in the comment field during checkout, we will reply to you with our suggestions if you need to choose 2 day air delivery or even next day delivery.

If package is sent to an unsafe area, Please let us know by leaving a message in the comment field during checkout. We will manually adjust the shipping charge for adding either "Signature Required" or "Hold For Pick-Up" Add-on services. Customer is responsible for lost package after it is delivered.

If any of the items that you ordered are out of stock we will notify you by e-mail immediately.

Delivery Area
We ship anywhere in the U.S. (orders from Alaska, Hawaii, APO address and Puerto Rico are shipped via USPS only). Correct shipping charges will be confirmed to you, the customer after we receive your order. If your order is going to a P.O. Box we need your credit card billing address information to process and complete the transaction with your credit card company. 

Tax
All orders shipped to a California address will have 8.25% sales tax automatically added to the total amount.

Return
We have personally selected our products with care and are sure that you will be delighted with our products. If for any reason you are not totally satisfied with your purchase, you can return or exchange it any time within 14 days. Please contact us by e-mailing to service@sohodecor.com providing your order information and reason for return, we'll do our best to resolve the situation. If you are planning to return the item, we will provide you with the Return Address and a Return Authorization (RA) Number, which you will need along with the original packing slip for your return. No returns will be accepted without authorization and will be rejected. All returned merchandise must be returned in new condition in the original packaging.

For your protection, please send the package via UPS or FedEx to make sure the item is not damaged or lost in transit. We regret that shipping charges, clearance items and items with extra discount arranged are not refundable / returnable.

Damages
If an item is damaged in transit, please tell us immediately within 3 days. Re-pack the item using all of the original packing material. We will schedule an inspection with the carrier and the item will be returned to us. Upon receipt of the damaged item, we will either issue a credit to your account or replace the item per the customer's request.

Trademarks
Trademark names and/or images are used on this site. All trademarks and/or images are the property of their respective owners. There is no intention of infringement of the trademark and/or images. The trademarked name and/or image is used for identification purposes only, and for the benefit to the trademark and/or image owner.

Customer Service
Please feel free to contact us directly with any questions, comments or suggestions. The best ways to reach us are:

* As our company policy has changed, we no longer provide wholesale to retailers. 

** If you are a regular customer and would like to purchase large quantities of our products($1000+) for gifts, parties or any special events, we do offer special discount for that. Please email us with detail items and quantities for more information.

For Website suggestion
If you have any suggestion or comment about our website, you are welcome to write to us at webmaster@sohodecor.com

For Email subscription
If you would like to receive our quarterly new products information, please write to us at subscription@sohodecor.com . We do not do spamming nor do we pass your information to others.  And we will only send new product information to our customers a maximum of 4 times per year.

For Affiliate program sign on
If you are a website owner and would like to promote our products, please click on SohoDecor Affiliate Program for program detail.
 

Overall, our goal is to exceed your expectations. Every customer is treated as a friend (and often quickly becomes one!) If you have any concerns about your experience with SohoDecor.com, please feel free to let us know. Again we try our best to satisfy every one of our customers. 

Thank you for shopping with SohoDecor.com. Your satisfaction makes the sale complete.